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OUR PLEDGE TO OUR CUSTOMERS:
Offer exceptional quality repairs
  • Our expert technicians are main dealer trained and have over 90 years experience within our small team ensuring the best repair possible.
Offer the best value
  • We will never inflate our prices ensuring our customers receive exceptional quality repairs for the lowest cost we can offer.
We will never repair more of the car than required
  • Keeping every repair as local as possible reduces the repair time ensuring cars are returned quickly and keeps the costs down resulting in lower repair costs
Always maintain honesty and integrity
  • Our customers will receive the best possible advice with our honest opinion and recommendation.
Offer a first class end to end customer experience
  • From your initial enquiry through to delivery of your shiny and newly repaired vehicle, we will always do our best to ensure you receive an exceptional customer experience
OUR PLEDGE TO THE LOCAL COMMUNITY:
Support economic growth in our local area
  • Employ locally and invest in the development of our employees skills, knowledge, health and wellbeing by accessing local resources.  Use local suppliers for all our consumables where possible.
Support local individuals and families
  • Through partnering and sponsoring a local charity we will fund raise, volunteer and raise awareness of the charity, so they may provide the best possible support to local individuals and families in Stoke on Trent and Newcastle Under Lyme for as long as they may require it.
OUR PLEDGE TO OUR EMPLOYEES:
Welcome each employee to the family
  • As a family run business we will welcome, encourage and care for each employee as if they were family.
Invest in Personal Development
  • Support and encourage skills and knowledge development both in-house and outsourced financed through a dedicated annual personal development budget.
Performance Related Pay
  • Reward the success and dedication of our employees through a very generous performance related pay scheme and share any success of the business with a generous Christmas bonus.
Support employee health and wellbeing
  • Ensure all personal protective equipment is available to each employee at all times and, maintain a clean and safe, fun and flexible positive working environment at all times

 

ChipsAway Stoke On Trent & Alice’s Charity

ChipsAway Stoke on Trent are dedicated to supporting the local community of Stoke on Trent and Newcastle Under Lyme and are proud to sponsor Alice Charity who help families within Stoke-on-Trent and Newcastle-under-Lyme with the right things, at the right time, in the right way, when no one else can.”

ChipsAway Stoke on Trent volunteer as much time and resource as we can to help Alice Charity raise desperately needed funds whilst hosting fundraising events, from which, all the monies raised go to Alice Charity.

Latest statistics state that 17% of all children living in Newcastle-Under-Lyme and 25% of all children living in Stoke-On-Trent reside in low income families.

It is widely acknowledged that a childhood spent in poverty adversely impacts education, occupation, income and ill health. Alice Charity’s vision is to help these vulnerable families by providing an accessible service ensuring those most in need build confidence, take control and find purpose.

Not everyone’s family is as fortunate as yours so our mandate is to transform families, empowering those most in need to improve their own circumstances for both this generation and the next in order to create long term sustainability.

If you would like to know more about Alice Charity or would like to volunteer or raise money please visit their website at:  https://alicecharity.com

Local business breaks down barriers for women in the automotive sector! (27/02/2018)

Local car paintwork repair company, ChipsAway Stoke-on-Trent, are heading up a campaign to encourage more women to feel confident when it comes to all things automotive, with the launch of their annual ‘Ladies Day’ on March 18th.

Cas Clifford-Wareham, co-owner of the ChipsAway Car Care Centre based at Trentham Lakes, comments: “Recent research reported that almost a third of females feel they have been ripped off for servicing and repair work done to their car, purely because they are female. It’s therefore no wonder that so many of our female customer’s feel uncomfortable when it comes to anything car-related.

“With International Women’s Day also coming up, we are taking the opportunity to prove this isn’t the case for us – showing the local ladies there is a safe, secure and honest environment right on their doorstep. The aim of the ‘Ladies Day’ event is to break down barriers, and encourage women to have the confidence they should when it comes to the automotive world and getting their cars repaired!”

ChipsAway have secured Signal 1’s breakfast show presenter Emma Jones to host the event, and plan to have lots of interactive areas, with the option to even try your hand at a repair, as well as lots of nibbles and fizz!

“It will be a friendly and informal event that all local ladies are invited along to,” enthuses Cas.

ChipsAway Stoke-on-Trent are very keen to support the local community, businesses and charity, and have partnered with Alice Charity, who they will be raising money for going forward. Alice Charity will also be coming along to the event, where ChipsAway will be offering 10% off all repairs booked in using their ‘Ladies Day’ flyer – which will go directly to Alice Charity.

“Our mission is to provide exceptional quality, value-for-money repairs, whilst maintaining the utmost level of customer service, delivered with honesty and integrity, so our customers can be assured of an all-round first-class service. Whether male or female, young or old, our customers are always treated with the respect they deserve and we can’t wait to help more local women feel confident in dealing with automotive repairs!” concludes Cas.

The event will be held on 18th March at the Car Care Centre – Trentham Trade Park – so to all the ladies locally – why not pop down and show your support!?

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